TERMS | The Pilates Difference

THE PILATES DIFFERENCE – STUDIO POLICIES, TERMS & CONDITIONS

Plettenberg Bay, South Africa

1. INTRODUCTION

Welcome to The Pilates Difference. By accessing our website, booking sessions, or attending classes, you agree to be bound by these Terms & Conditions and Studio Policies. Please read them carefully before making use of our services.

2. DEFINITIONS

“The Studio” refers to The Pilates Difference.
“Client” refers to any individual attending classes, making bookings, or using our services.
“Services” refers to all Pilates classes, private sessions, workshops, and related offerings

3. GENERAL & STUDIO ETIQUETTE

Clients are expected to arrive on time for all sessions.

All classes and private sessions are 55mins. Please arrive 5 minutes before your class and wait outside the studio until we open the doors to allow you to enter.
Please ensure no shoes are worn on the studio floor area. Grip socks or non- slip socks are encouraged when working on the equipment.

For barre classes water and sweat towel are required. If you forget we do have towels that are available for use.

All equipment, mats and props are to be cleaned after class with the spray and cloths provided.

Please ensure that your mobile phone is on silent during your session or group class. Any urgent calls or matters that need to be dealt with please alert your instructor and move outside the studio to take the call.

After finishing your session and moving into the reception area, please be aware and considerate of any private sessions that are still taking place and keep conversation and noise to a minimum until you are outside the studio.

4. BOOKINGS & PAYMENTS

All sessions must be booked in advance via our website or approved booking platform.
Payment is required upfront to confirm your booking unless otherwise agreed.
We reserve the right to refuse or cancel bookings at our discretion.

Your booking is only confirmed if the session shows as booked on your profile or APP, please ensure after you purchase a plan that you complete the booking process

4. CANCELLATION & RESCHEDULING POLICY

Clients are required to provide a minimum of 24 hours’ notice to cancel or reschedule a session.
Cancellations made within less than 24 hours will result in the session being forfeited.
No-shows will be charged in full.
Late arrivals may result in shortened sessions or refusal of entry where appropriate.

5. PACKAGES & EXPIRY

Class packages are non-transferable and non-refundable.
All packages are valid for a specified period from the date of purchase and must be used within that timeframe.
Unused sessions will expire and cannot be extended unless under exceptional circumstances at the Studio’s discretion.

6. HEALTH & SAFETY

Clients must ensure they are medically fit to participate in Pilates classes.
You are required to inform the Studio of any injuries, medical conditions, or pregnancy prior to attending sessions.
Participation is at your own risk, and the Studio and its instructors shall not be held liable for injuries sustained during sessions, except where required by law.

7. LIABILITY WAIVER

By attending classes, you acknowledge that Pilates involves physical activity and accept all associated risks.
The Pilates Difference, its instructors, and staff are not liable for any injury, loss, or damage to personal property while on the premises or participating in sessions.

8. PERSONAL BELONGINGS

The Studio is not responsible for lost, stolen, or damaged personal items. Please keep your belongings secure at all times.

9. PRIVACY POLICY

Please note that all personal information given to The Pilates Difference is held in confidence and is only for the studio’s use. Your information will not be used for spam or sold to advertising companies and will only be used to communicate with you for various reasons such as important account information, news and updates as well studio announcements. Please ensure that your information is up to date with us especially relevant medical history, injuries or conditions that may affect your Pilates practice.

10. WEBSITE USE

All content on this website is the property of The Pilates Difference and may not be copied, reproduced, or distributed without permission.
We do not guarantee that the website will always be available or error-free.

11. CHANGES TO TERMS

The Pilates Difference reserves the right to update or amend these Terms & Conditions and policies at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

12. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

13. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, please contact us via our website or directly at the Studio.

By booking or attending a session, you confirm that you have read, understood, and agree to these Terms & Conditions and Studio Policies.